Lost or stolen Prepaid phone

If your Prepaid phone is lost or stolen, you should suspend your service right away.

Here's how to do it quickly:

  1. Log in to your Prepaid Self Serve account.
  2. Select the Phone Services tab.
  3. Select Suspend Service in the Lost/Stolen Phone section.

You can also Contact Us to suspend your service. Just so you know, charges may apply for this call.

We are constantly finding ways to improve our service and the feedback you leave here helps us to do that. However, we can’t respond to individual messages from this form.

Need more help?

Visit the Koodo Community.

Check it out